Last updated July 28, 2022.
Our Privacy Philosophy
We value the trust that you have placed in our organization and are
sure you are informed and affirms our commitment to maintaining the accuracy,
confidentiality, and security of personal information.
Fisher & Paykel Appliances Canada Inc. ("FPA") takes the
privacy of personal information seriously and is committed to giving effect to
relevant privacy legislation and wants you to be familiar with how we collect,
use, disclose and protect any personal information you provide to us. This
collect through websites operated by us (from which you are accessing this
(for use on or through computers and mobile devices), or social media pages that
through HTML-formatted email messages that we send to you (that link to this
understand our practices in relation to your personal data. FPA is responsible
for the collection, use and disclosure of your personal information. Contact
details for FPA can be found under the "Contact Us" section of this Privacy
In this Policy “we” or “us” refers to FPA. All services
mentioned are services and interactions provided by FPA.
“You” refers to anyone who visits our website(s), and anyone who engages
with our Services.
FPA collects general and anonymous statistical information when you browse
through our websites, software applications and social media pages. This
information does not identify you personally, but is simply used to enable us to
evaluate the performance of these platforms, allow us to assess statistical
information on the overall experience of visitors to them and improve our
advertising campaigns. If we combine or connect this general and statistical
information with your personal data so that it can directly or indirectly
identify you, we treat the combined data as personal data which will be used in
We also use the personal information you have provided to us to communicate with
you and safeguard your interests. We will send you important notices, and
respond to any special needs or enquiries you may have. We may also send you
information about products and services that we believe may be of interest or
value. We only use personal information for the purposes that we have disclosed
to you or is otherwise permitted or required by law.
For the purposes of this Policy, “personal information” means information
that can identify an individual directly or is information about an identifiable
individual. This does not include business contact information that is used for
the purpose of communicating or facilitating communication with such individual
in relation to their employment, business, or profession.
Obtaining Your Consent
By providing personal information to FPA, using our website or engaging with our
social media, you are consenting to our use, collection and disclosure of your
personal information in accordance with the terms of the Policy. Providing
personal information or authorizing a third party to disclose personal
information to us signifies your consent to FPA's collection, use and
of personal information in accordance with this Policy.
You have the right to withdraw your consent from us collecting and using your
personal information in particular ways, but this may limit our ability to
provide you with some of our products or services.
Types of Information Collected
And How It Is Collected
The type of personal information we may ask for depends on and is
related to the reason (or purpose) such personal information was provided to us.
If you do not provide the information when requested, certain goods or services
may not be available to you. The type of information that may be collected
includes but is not limited to:
- Contact information: including your name, mailing address, email
address, telephone number.
- Payment information: including your credit or debit card details,
bank account information, payment, or other financial information required
to process transactions.
- Computer information: this includes information like device type,
device identifier, IP address, MAC address, location, browser type,
operating system, duration of use, user behaviour, length of time spent on
the services, and frequency of use.
- Product Purchase and Registration: when you register a product, or
purchase a product, through one of our Services or by contacting FPA, we
will collect and process the information that you provide. In particular, we
may ask you to provide your name, address, phone number, email address, and
your product's model number, serial number, purchase date and purchase
store. You are required to provide this information so that your product can
be registered or purchased. The information will also allow us to quickly
and easily identify you when contacted with any issues, inform you of any
appliance safety information or communicate with you for marketing purposes
- Customer Service and Support: if you schedule a service call, make a
consumer enquiry, report a problem with our Services or email us through the
"Contact Us" link on any of our Services, we may ask you to provide your
name, address, phone number, email address, and your product's model
and serial number so that we can schedule your service call or respond to
your questions and comments. We may also keep a record of any correspondence
- Transaction Information: if you purchase a product or service from
FPA, we may collect details of transactions that are carried out through one
of our Services and of the fulfilment of your orders. In addition to your
name, email or physical address and contact number, this may include details
about payments to and from you.
- Promotional Activities: if you choose to participate in our
promotional activities, such as rebates, contests and other similar
promotions, we may collect your name, email address, physical address and
contact number to administer your participation and/or communicate with you
in future in relation to the promotion or for marketing purposes. Some
promotions will have additional rules containing information about how we
use and disclose your personal information.
- Applications & Other Online Activities: we may collect
information through software applications made available by us or when you
otherwise use our online Services or platforms. We may collect information
typically gathered though websites and applications, such as browser and
device information, application usage data, information collected though
cookies, pixel tags and other technologies, and IP addresses (refer to our
Policy for more
- Questionnaires and Surveys: we occasionally ask visitors to our
website and other consumers to complete online surveys and opinion polls
about their activities and interests to help us improve the usefulness of
our Services, products or improve our customer service. We may ask you to
provide your name, physical address, email address and/or phone number.
Online surveys and polls may be carried out by a third party on our behalf,
but they are always voluntary and you do not need to respond to them.
- Product Review: you may be provided with the opportunity to review a
product or service and if you choose to review a product or service, we may
collect the information you provide to us in relation to the product or
service review that you submit. We may ask you to provide your name,
residential address, email address and details of the product or service you
are reviewing. We do not display any personal information you provide in
connection with a FPA product review, without your specific agreement. If
you do agree, your name and where you reside, along with your review, may be
made available online for viewing by the general public. Online reviews are
voluntary and you do not need to provide them.
- Location Information: if you use any location-enabled products, you
may be sending us location information. FPA does not store or use this
information other than to provide the service you requested. For example, a
mobile product may use GPS data to find a nearby FPA experience centre or
retailer selling FPA products. Location-enabled features are opt-in and you
have control over your participation and can turn these services off at any
time by changing the settings on your device.
Personal information may be collected in a number of ways, including: in person,
by email, by mail, by fax, our Website, our applications or other software,
telephone, and from third parties whom you have authorized to disclose personal
information to us or who are otherwise permitted or required at law to disclose
to us. We may receive personal information about you from publically and
commercially available sources (like public databases and our joint marketing
partners) and other partners or third parties (provided it is permitted by, and
in compliance with, applicable laws). We may need to use the information because
it is necessary for our legitimate interests or because we need it to provide
the requested goods or services to you.
We may collect personal information (similar to the personal information outlined
above) from you offline. For example when you visit one of our distribution
networks (including retailers) or attend a trade show or event we are
represented at. In this case, we will collect such personal information as you
choose to provide us.
If you believe that a third party has inappropriately disclosed your personal
information to us, please contact that third party. If they do not adequately
respond to your inquiries, please let us know immediately.
Please do not send us, or disclose, any sensitive data (e.g. information related
to racial or ethnic origin, political opinions, religion or other beliefs,
health, biometrics or genetic characteristics, criminal background or trade
union membership) on or through the Services or otherwise to us.
Why We Collect Your
Information and How Do We Use It
At FPA, we collect and use personal information
for the following purposes:
- Providing services and management ‐ maintaining and improving
our services, including managing risks and operations, processing
information with consent, and otherwise running and managing our business in
the ordinary course
- Communication ‐ newsletters or other communications to which you
have subscribed or may be interested
- Regulatory requirements ‐ complying with laws governing and/or
- Business development and market research ‐ we use data to
understand demographics, interests, usage patterns, and other
characteristics to understand trends and patterns and what services to offer
- Marketing and advertising ‐ administering surveys, contests,
competitions, draws, and raffles, offering tailored content, and promotional
- Support services ‐ assisting you when you contact our support
services, including to direct your questions to appropriate individuals,
investigate and address any of your concerns, contact you with a service
notification for your registered appliance or provide you with other notices
about the safety of your appliance regardless of your stated privacy
preference, and to improve and monitor our support responses
- To process, evaluate and respond to your requests, inquiries and
- To personalize your experience on the services by presenting products and
offers tailored to you
- To verify your identity to ensure security for the other purposes listed
- To operate, evaluate and improve our business (including developing new
products and services, assessing the effectiveness of our services,
advertising and marketing approaches [including defining groups of audiences
for marketing purposes and creating aggregate/de identified data sets that
do not identify an individual] and how to improve these, managing
communications and carrying out our various accounting, auditing, billing,
reconciliation and collection activities)
- Fraud Prevention ‐ to protect against and prevent fraud,
unauthorized transactions, claims and other liabilities and manage risk
exposure and quality
- To conduct investigations, comply with and enforce applicable legal
requirements, industry standards and our policies and terms, such as this
- Safety ‐ to ensure the safety of FPA services, products,
information resources and employees
a) Follow-Up, Surveys, and Customer Research
We may use contact information collected in-person, online, or via our call
centres to conduct occasional surveys and other customer research. These surveys
are entirely voluntary and you may easily decline to participate. The
information obtained through our surveys and research is used to help us
understand your interests, to enhance our service offerings, and for promotions
b) Online Accounts
To engage in certain special features or functions of our Websites, or to order
products and services from our Websites (as available), you may be asked to
provide certain personal information, such as your name, email address, postal
address, telephone number, or payment card information. We use this information
to create your account, process your payment, contact and correspond with you
about your order, respond to your inquiries, and monitor functions of our
Websites that you choose to use, such as Customer Reviews. We rely on you to
ensure that you have obtained all necessary consents to provide this information
c) Newsletters or Updates
FPA offers a variety of newsletters and promotional communications. If you
sign-up or are subscribed for our newsletter or other promotional
communications, we will send you communications that may be tailored based on
your interests, preferences and behaviour. You may choose to stop receiving
these communications at any time. Each marketing or promotional message we send
to you will include a link or other method to quickly and easily unsubscribe and
decline further similar messages. You may also use the unsubscribe link included
below under the heading "Unsubscribe.”. Please note that even if you unsubscribe
from receiving our promotional communications, you may continue to receive
certain transactional or account-related communications from us. Our subscriber
list is not sold or rented to other parties.
d) Participate in a Contest, Competition or Promotion
From time to time, we may run contests, competitions or promotions. If you
participate, you may be asked for contact information as well as additional
optional survey information (for example, product preferences). Personal
information from contest entries will be used to administer the contest and
contact you if you win. For internal research and analysis purposes, we may also
summarize contest survey information in an aggregated manner. All contests and
available with each particular campaign. Some contests are conducted by third
parties and will be subject to the third parties' policies.
e) Call Centres & Live Chat
FPA operates customer support call centres and live chat to accept and address
your questions, concerns, or complaints. When you contact our call centres or
contact us through live chat, we may ask for personal information to help us
respond to your inquiry or to verify your identity. For example if you have a
question about the status of a recent online order, we will ask for personal
information to verify that you are the account holder. We may also monitor or
record your call or chat discussions with our customer support representatives
for training purposes and to ensure service quality. If you do not want your
call to be monitored and recorded, please let us know and we will provide you
with an alternative means of communicating with us.
f) Collected Automatically
In some cases, we automatically collect certain information.
g) Our Websites
Our Websites can be browsed without you providing us with any personal
information. However, when using our Websites, we may collect the Internet
Protocol (IP) address of your computer, the IP address of your Internet Service
Provider, the date and time you access our Websites, the Internet address of the
Website from which you linked directly to our Website, the operating system you
are using, the sections of the Website you visit, the Website pages read and
images viewed, and the content you download from the Website. This information
is used for Website and system administration purposes, to understand Website
activity and to improve the Websites.
h) Cookies, Tracer Tags and Web Beacons
The Websites use "cookies", a tiny element of data that our Websites can send to
your browser, which may then be stored on a Website user's computer to permit
the Website to recognize future visits using that browser. To learn more
about the cookies we use and what they do, refer to our Cookies
i) Website Tracking Information
We may use web beacons or pixel tags to compile tracking information reports
regarding Website user demographics, Website traffic patterns, and Website
purchases. We may then provide these reports to advertisers and others. For our
own research purposes we may link tracking information with personal information
voluntarily provided to us. Once such a link is made, all of the linked
information is treated as personal information and will be used and disclosed
j) Interest-Based Advertising
We or third parties such as ad networks and other advertising companies may serve
advertisements on our Websites and on other websites and social networking
report certain information about your visits to our Websites and other websites,
such as web pages you visit and your response to ads, in order to measure the
effectiveness of our marketing campaigns, better understand our users and to
deliver ads that are more relevant to you, both on and off our Websites. To
learn more and to opt-out of having your information used by participating
companies for online behavioural advertising purposes, please visit
http://youradchoices.ca/choices. Please note that if you choose to opt-out you
must opt-out of each web browser on each computer, mobile device and tablet you
use. If you opt-out of receiving interest-based ads, you will continue to
receive advertising, but it will not be based on online behavioural information
about you. We may also use services provided by third-party platforms, including
social networking platforms, to serve you tailored ads. We do this by providing
a hashed version of your email address or other information to the platform
provider. To opt-out of this type of tailored advertising, please contact us as
set out below under the heading “Unsubscribe”.
k) Social Media
We may offer you the opportunity to engage with our content on or through
third-party social networking websites, plug-ins and applications. When you
engage with our content on or through third-party social networking websites,
plug-ins and applications, you may allow us to have access to certain
information associated with your social media account (e.g., name, username,
email address, profile picture, gender) to deliver the content or as part of the
operation of the website, plug-in or application. When you provide information
from your social media account, we may use this information to personalize your
experience on the Website and on the third-party social networking websites,
plug-ins and applications, and to provide you with other products or services
you may request.
We may also use personal information for other additional purposes which we will
specify at the time of collection. You may decide not to provide us with certain
types of information, but doing so may affect your ability to use some Services.
We may need to collect and use some of the information as mentioned above,
provided it is considered appropriate in the circumstances, because we are
either legally required to do so, because it is necessary for us to provide you
with the requested product or service, because it is necessary for our
legitimate interests or we have acquired your consent.
Who We Share Your Information With
We may use the personal information collected about you for the
- Third parties that provide product or perform services for us relating to
your purchase or use of a FPA product, including:
- distribution and transport providers who help deliver the product to
- product service agents and technicians who help us service and
- IT service providers who assist with the running of our IT services
(including the Services) which allow us to provide our products and
services to you;
- data and survey service providers who assist us with understanding
data held by us and our audience (including creating
aggregate/de-identified data sets that do not identify an
individual), the markets that we operate in and issue surveys to our
- administration service providers who assist with the enforcement or
application of our terms and conditions or other agreements,
including for billing and collection purposes.
- The Fisher and Paykel group of companies for reporting and business
development and management purposes. Primarily this includes our direct
parent company Fisher & Paykel Appliances Limited (which is based and
incorporated in New Zealand).
We require all third parties to respect the security of your personal information
and to treat it in accordance with the law. Third party service providers are
contractually restricted from using or disclosing the information, except as
necessary to perform services on our behalf or to comply with legal
requirements. We do not sell or disclose (except as stated in this Privacy
Policy) your personal information to other organisations without first informing
you of such disclosures and, where required, obtaining your prior consent.
We may also disclose information about you (i) if we are required to do so by law
or legal process (which may include laws outside your country of residence),
(ii) to law enforcement authorities or other government officials (which may
include authorities outside your country of residence), or (iii) when we believe
disclosure is necessary or appropriate to prevent physical harm or financial
loss or in connection with an investigation of suspected or actual illegal
We may also use, disclose or transfer your personal information to a third party
in the event of any reorganisation, merger, sale, joint venture, assignment,
transfer or other disposition of all or any portion of our business, assets or
stock (including in connection with any bankruptcy or similar proceedings). We
may also, with your consent, use and disclose your personal information in other
We may use third party advertising companies to serve, or directly serve,
advertisements regarding products and services provided by FPA that may be of
interest to you when you access and use the Services, other websites or online
services. These targeted advertisements are a result of profiling that we do
which involves processing or analysing data on a partially automated basis. This
may involve analysing or using data relating to your access to, and use of, the
Services, other websites or online services on any of your devices (including,
for example, data captured by placing or recognising a unique cookie on your
browser), as well as information or data received from third parties. The aim is
to provide you with content that is relevant and interesting for you and provide
you with a more pleasant user experience when surfing the Internet.
If you believe that a third party has inappropriately disclosed your personal
information to us, please contact that third party directly. If the third party
does not sufficiently respond to your inquiries, please let us know immediately.
Limiting the Collection, Use
and Disclosure of Your Personal Information
FPA does not sell personal information.
We will not use or disclose any collected personal information outside of the
it is required or permitted by law. Any information shared will only be shared
to the extent that is reasonably necessary.
a) Sharing information when legally required or permitted
We may disclose personal information in situations where we are legally required
or permitted to do so. These situations may include criminal investigations,
government tax reporting requirements, court orders, disciplinary matters,
complaints, or instances where we believe the rights and safety of others may be
We will store your information only for as long as what is reasonably necessary
to fulfill the purpose for which it was collected. Once your information is no
longer needed, we will securely and effectively dispose of it.
c) Keeping your information accurate
We make every reasonable effort to keep your personal information as accurate,
complete and up-to-date as necessary. If desired, you may verify the accuracy
and completeness of your personal information in our records by emailing us at
Despite our efforts, errors sometimes do occur. Should you identify any incorrect
or out-of-date information in your file, we will remedy any such errors on a
timely basis. In the event that inaccurate information is mistakenly sent to a
third party, we will communicate relevant changes to the third party where
Protecting Your Personal
You may contact us to find out the personal information we have collected, how it
has been used and any third parties with whom it has been shared. We make
reasonable efforts to maintain accurate information, but you may provide any
necessary updates or additions. Inaccurate information will be amended and
communicated to third parties when appropriate.
Access to private, sensitive and confidential information, including your
personal information, is restricted to authorized employees or contractors with
legitimate business reasons.
Our employees and contractors understand the importance of keeping your
information private. All employees and contractors are expected to maintain the
confidentiality of personal information. In the course of daily operations,
access to private, sensitive and confidential information is restricted to
authorized employees who have a legitimate business purpose and reason for
accessing it. For example, when you call us, our designated employees will
access your information to verify who you are and to assist you in fulfilling
As a condition of their employment, all employees of FPA are required to abide by
the privacy standards we have established. Unauthorized access to and/or
disclosure of personal information by an employee of FPA is strictly prohibited.
All employees are expected to maintain the confidentiality of personal
information at all times and failing to do so will result in appropriate
disciplinary measures, which may include dismissal.
a) Opting Out
You may withdraw your consent for our use and collection of your personal
information at any time, however this may limit the services and products we can
If you no longer want to receive marketing-related emails or communications from
us, you may update your email preferences at any time by clicking the link in
the footer of any email we send you.
If you no longer want to receive SMS mobile alerts, reply with “UNSUBSCRIBE” to
any update or alert.
You can opt out of targeted ads served via specific third party vendors by
visiting the Digital Advertising Alliance's Opt-Out
page or the Network
Advertising Initiative's Opt-Out page.
If you want to opt out of receiving marketing information at any time by
contacting us on 1.888.936.7872 or email us at email@example.com.
b) Safeguarding your Information
To ensure that your personal information is protected, we utilize security
safeguards that are on par with the industry standard. We keep electronic
customer files in a secured environment with restricted access and use.
Electronic customer files are kept in a highly secured environment with
restricted access. Paper-based files are stored in locked filing cabinets.
Access is also restricted.
We manage our server environment appropriately and our firewall infrastructure is
strictly adhered to. Our security practices are reviewed on a regular basis and
we routinely employ current technologies to ensure that the confidentiality and
privacy of your information is not compromised.
When you call you may be required to verify your identity by providing some
personally identifying information.
Any changes to our privacy standards and information handling practices
will be reflected in this Policy in a timely manner. FPA reserves the right to
change, modify, add, or remove portions of this Policy at any time. Please check
this page periodically for any modifications. To determine when this Policy was
last updated, please refer to the modification date at the bottom of this
FPA strives to evolve to meet our customer's needs and expectations and that
means our products and services may change and how we offer our products and
services may changes. With that in mind, we review our privacy practices from
time to time, and that our information handling practices may change. If FPA
makes a material change to this Policy, we will post a notice on our Website and
highlight the changes. We may also notify you by email. Material changes to this
Policy will be binding after such changes have been introduced and for which
notification of material changes has been made. You may determine when this
Policy was last updated by referring to the date found at the bottom of this
Policy. If at any point you do not agree with the terms of this Policy, you must
not use FPA's services.
Website and Apps Governed by this
Our Website and any of our applications available from our Website or
third party platforms are governed by the provisions and practices stated in
this Policy. Our Website and such applications may contain links to third party
sites or applications that are not governed by this Policy. Although we
endeavour to only link to sites or applications that share our commitment to
your privacy, please be aware that this Policy will no longer apply once you
leave our Website or such applications, and that we are not responsible for the
privacy practices of third party sites or applications. We therefore suggest
that you closely examine the respective privacy policies of third party sites
and applications to learn how they collect, use and disclose your personal
This Policy and all related matters shall be interpreted and construed
in accordance with the laws of the Province of Ontario and the applicable
federal laws of Canada.
Personal Information Outside
Certain FPA subsidiaries, affiliates, related entities and service
providers may operate or reside outside of Canada. You acknowledge and agree
that, as a result, your personal information may be processed, used, stored or
accessed in other jurisdictions and may be subject to the laws of those
jurisdictions. For example, information may be disclosed in response to valid
demands or requests from government authorities, courts, or law enforcement in
Whenever we transfer your personal data out of your country of
residence, we ensure a similar degree of protection is afforded to it by
ensuring we only transfer your personal data after having put in place adequate
measures such as standard contractual clauses.
Please contact us if you want further information on the specific mechanism used
by us when transferring your personal data.
Websites Governed by this
The Websites governed by the provisions and practices stated in this
FPA's website may contain links to other third party sites that are not
leave FPA's website. Additionally, we are not responsible for the privacy
practices employed by other third party websites. Therefore, we suggest that you
examine the privacy statements of those sites to learn how your information may
be collected, used, shared and disclosed.
How You Can Access, Change
or Suppress Your Personal Information
If you would like to request to access, review, correct, update,
suppress/restrict or delete personal information that you have previously
provided to us, or if you would like to request that we transfer your personal
information to another company (to the extent this right to data portability is
provided to you by applicable law), you may contact us at any time in accordance
with the details in the "Contact Us" section below.
In your request, please make clear what actions you would like us to take in
relation to your personal information. For your protection, we may only
implement requests with respect to the personal information associated with the
particular email address that you use to send us your request, and we may need
to contact you to verify your identity before implementing your request. We will
try to comply with your request as soon as reasonably practicable.
No fee is charged to access your personal information (or to exercise any other
rights). However, we may charge a reasonable fee if your request is clearly
unfounded, repetitive or excessive. Alternatively, we may refuse to comply with
your request in these circumstances.
Please note that we may need to retain certain information for recordkeeping
purposes and/or to complete any transactions that you began prior to requesting
a change or deletion, but we will advise you of this. There may also be residual
information that will remain within our databases and other records, which will
not, and cannot, be removed. If this is the case, such information will remain
secure and protected.
If you have a concern or complaint about privacy, confidentiality or the
personal information handling practices of FPA or our employees, please contact
us directly by email at firstname.lastname@example.org.
If you would prefer to contact us by mail, please write to us at:
Legal and Compliance
Fisher & Paykel Appliances Limited
PO Box 58550 Botany,
Manukau 2163 Auckland,
Before FPA is able to provide you with any information or correct any
inaccuracies, however, we may ask you to verify your identity and to provide
other details to help us to respond to your request. We will endeavour to
respond within an appropriate timeframe.