WARRANTY

Manufacturer's warranty

Automatically receive a two-year Manufacturer’s warranty on all DCS appliances.

View Details

Service Warranty

Receive a 24-month service warranty for service carried out and invoiced by DCS Appliances, and any parts used during the service.

View Details

How to claim

To make a claim on your Manufacturer’s or Service Warranty, call Customer Care on 1 888 936 7872.

MANUFACTURER'S WARRANTY

When you purchase a DCS appliance you automatically receive a two-year Manufacturer’s Warranty covering parts and labour for servicing within Canada.

DCS undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears on the Product, which is found to be defective within TWO YEARS of the date of purchase.

This warranty DOES NOT cover;

  • Service calls to which are not related to any defect in the Product. The cost of a service call will be charged if the problem is not found to be a Product fault. For example:
    • Correcting the installation of the product.
    • Instructing you how to use the product.
    • Replacing house fuses or correct house wiring or plumbing.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. drain/fan sounds, regeneration noises or user warning beeps.
    • Correcting damage caused by pests, e.g. rats, cockroaches etc.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the Product’s User Guide.
  • Defects to the Product caused by accident, neglect, misuse or Act of God.
  • The cost of repairs carried out by non-authorized repairers or the cost of correcting such unauthorized repairs.
  • Normal recommended maintenance as set out in the Product’s User Guide.
  • Repairs when the appliance has been dismantled, repaired or serviced by other than a DCS trained and support service technician or the selling dealer.
  • Pick-up and delivery.
  • Transportation or travelling costs involved in the repair when the product is installed outside the AUTHORIZED CUSTOMER SERVICE CENTRE’S normal service area.

Service under this manufacturer’s warranty must be provided by a DCS trained and supported service technician. Such service shall be provided during normal business hours. This warranty certificate should be shown when making any claim.

This Warranty is an extra benefit and does not affect your legal rights.

SERVICE WARRANTY

When you are provided with a service that is carried out and invoiced by DCS Appliances in Canada, you automatically receive a 24-month Service Warranty covering this service and any parts used during the service.

DCS undertakes to, without cost to the owner for material or labour:

Correct any aspect of a service on a DCS appliance, or repair or replace (at its option) any part used during a service, which is found to be defective within 24 MONTHS of the date of the service.

This Service Warranty DOES NOT cover;

  • Service calls which are not related to any problem with the service. The cost of a service call will be charged if the problem is not found to be a problem with the service. For example:
    • Correcting the installation of the product or part where we did not provide the installation.
    • Instructing you how to use the product or part.
    • Replacing house fuses or correcting house wiring or plumbing.
    • Correcting fault(s) caused by the user.
    • Noise or vibration that is considered normal, e.g. drain/fan sounds, refrigeration noises or user warning beeps.
    • Correcting damage caused by pests, e.g. rats, cockroaches etc.
    • Replacement light bulbs.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the product or part's user guide.
  • Defects to the product or part caused by accident, neglect, misuse or act of God.
  • The cost of repairs not carried out by DCS or the cost of correcting such repairs.
  • Normal recommended maintenance as set out in the product or part’s user guide.
  • Repairs when the appliance or part has been dismantled, repaired or serviced other than by DCS.
  • Pick-up and delivery.
  • Transportation or traveling costs involved in the repair when the product or part is installed outside DCS's normal service area.
  • Filter replacement except in the case of faulty parts or materials within the filter cartridge.
  • Damage (including water damage) caused by faulty installation or plumbing, in each case not performed by DCS.

Nothing in this Service Warranty is intended to, or does limit, any rights you may have under law to recover the costs of inspecting or returning goods to us.

Our products and parts have been designed for use in a normal domestic (residential) environment. Our products and parts are not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this Service Warranty.

Service under this Service Warranty must be carried out and invoiced by DCS. Such service shall be provided during normal business hours. This Service Warranty certificate should be shown when making any claim.

This Service Warranty is an extra benefit and does not affect your legal rights.

NOTE: DCS Appliances offers separate manufacturer’s warranties on its appliances, details of which can be found here and in the user manuals for the individual products.