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Covid 19 Update
31 March 2020


To our friends and valued partners,

In these trying times, staying connected with each other is more important than ever. We invite you to connect through our digital channels and will provide updates here as the situation evolves.

As part of our ongoing response to COVID-19, DCS is working closely with teams around the world to ensure we provide a safe environment for our people, our customers, and our commercial partners.

Our business continues to operate with the same high standard of service we pride ourselves on at DCS, but with some changes around the way we work.

Remote working and social distancing

We are embracing new ways of working that will see teams increasingly working remotely and have put a number of policies in place to minimize risk, including restrictions on travel, events and reducing meetings with third parties.

To reduce person-to-person contact, Experience Centers in New York, Costa Mesa and Toronto are closed until further notice. We will provide updates to let you know when we expect these to reopen.

Supply and customer service

We have expanded our global call center to make sure that we can respond to every customer need.  We know the ability to maintain or repair appliances will be of utmost importance at this time.

Our customer service team, working closely with our product teams, are well versed in the at-home solutions that may allow for troubleshooting.

Our support site is a great place to start for product questions and support. 

For in-home repair, we have introduced a number of checks and balances for our mobile workforce to reduce risk of COVID-19 transmission. We do expect some delays as we increase the amount of checks and balances.

Our warehouse, logistics, and factory service teams are working on an ‘essential employee only’ schedule and are being guided through a contactless service process in consultation with each customer.

As the COVID-19 situation continues to shift and evolve, our plans may too. What will not change, however, is our absolute commitment to making sure our customers, employees and trade partners are safe.

Our best and stay well,

Kevin Dexter

President, Fisher & Paykel North America